When this service may be the right call
Call when the door changes how it moves, sounds, balances, seals, or responds. A full-system inspection matters because one visible symptom may be caused by another component.
- Broken torsion springs
- Worn extension springs
- Incorrect door balance
- Paired spring replacement
- Spring sizing and cycle needs
- Related cable and drum checks
Torsion and extension spring systems
Springs counterbalance the weight of the door; the opener is not meant to lift an unbalanced door. Correct service depends on the door weight, dimensions, spring arrangement, and cycle needs. Cables, drums, bearings, and balance are checked because they work with the spring system.
Keep the area clear and avoid forcing the door
A damaged or unbalanced door can shift unexpectedly. Do not loosen cables, springs, bottom brackets, red fasteners, or supports. If the door is hanging or off track, avoid operating the opener.
